Training Programs

Occupational Skills Training Overview

Goodwill works closely with local employers to develop in-depth programs that prepare people for jobs in specific industries such as banking, call centers, hospitality, and construction. Individuals interested in learning skills specific to those industries may elect to enroll in Goodwill’s occupational skills training classes.

Banking and Call Center Customer Service Training
Students learn the skills needed for a variety of banking positions such as Teller, Proof Encoder, Error Correction, Cash Letter Preparation, Balancing and Reject Re-entry.  Individuals receive hands-on training with one-on-one coaching in the basic essentials of computer operations, Microsoft Word, Microsoft Excel and basic typing skills.  Call Center training is conducted by volunteers within the industry and utilizes call center simulations for maximum erudition effect.
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Construction Skills Training
Individuals quickly developing the basic knowledge and skills necessary to obtain an entry level position or better in the construction industry. The classes at Goodwill, taught by Central Piedmont Community College (CPCC) credentialed instructors, will also provide OSHA state certification for safety.
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Hospitality & Tourism Training
Students are trained in the American Hotel & Lodging Educational Institute Curriculum. It has both entry level and higher level modules of training. The program reports to a Certification Commission to ensure it lies within the Hospitality Industry standards. The program is also developed with the National Restaurant Association’s input. Students are required to pass examinations for positions such as: Banquet Set-up and Service, Front Office, Bell Attendant, and Reservations.  ServSafe Certification in both food and alcohol is offered.
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GASTON COUNTY JOB CONNECTION

Computer Training
Individuals receive hands-on training with one-on-one coaching in the basic essentials of computer operations, Microsoft Word, Microsoft Excel, and basic typing skills.

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Goodwill works closely with local employers to develop in-depth programs that prepare people for jobs in specific industries such as banking, call centers, hospitality, and construction. Individuals interested in learning skills specific to those industries may elect to enroll in Goodwill’s occupational skills training classes.


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