Goodwill Program: Hospitality and Tourism Program
“Without this program, I believe strongly that I wouldn’t have gotten the job. Goodwill gave me that push. They helped put me into the workforce again.”
When Rosangela returned to the U.S. after spending 10 years in her native Brazil teaching English, potential employers treated her as if she had been unemployed the whole time.
“I was getting very anxious. I didn’t think I was going to work again,” says Rosangela, 51, whose most recent U.S. experience included an accounting background.
Rejection after rejection, Rosangela refused to lose faith. An encounter with Goodwill at a job fair quickly changed her direction. Rosangela credits Goodwill’s Hospitality and Tourism job training program for preparing her for a job interview – and employment – at the Renaissance Charlotte SouthPark. She has been there ever since.
“Without this program, I believe strongly that I wouldn’t have gotten the job,” Rosangela says. “Goodwill gave me that push. They helped put me into the workforce again.”
But Rosangela didn’t take the training program alone. Her husband, Joseph, was retired from the pharmaceutical industry and used the class to transition into retail.
“Goodwill opened doors,” Rosangela says. “Goodwill gave me new skills. I got more confidence. I was refreshed and I was more prepared for the job interview.”
Rosangela quickly proved to the Renaissance management team that she was the right fit. She started as a room service attendant and was promoted to club lounge attendant. In addition to being Associate of the Month in August 2008, Rosangela recently received a “Spirit to Serve” award from Marriott based on guest feedback. Rosangela is hoping to grow within the Renaissance and eventually work her way up to the front desk.
“Hospitality is very hard to teach. Rosangela is the epitome of hospitality,” said Rick Hammond, HR Manager of the Renaissance Charlotte SouthPark. “Rosangela has a smile on her face even when the world is crazy. She is always focused on the guest experience.”
For Rosangela, the ultimate reward each day is when she can make her guests happy.
“I always want guests to have the best experience and want them to feel comfortable. I want their needs to be met,” says Rosangela, adding her Spanish and Portuguese skills have allowed her to communicate with even more guests . “When they have a good experience, they will return to the hotel. If I can make them happy, then I am happy and my management is happy.”
“I just enjoy the interaction with my guests.”