Exchange Policy

Goodwill strives to offer outstanding customer service, high quality clothing and household items at great values. We recognize that from time-to-time customers may need to exchange previously purchased items.

We offer a store credit rather than a cash refund within 7 days of purchase accompanied with the original receipt for a store credit. All customers exchanging items are required to update customer information in our database.

The following items ARE eligible to exchange for store credit:

  • clothing
  • shoes
  • electronics

The following items ARE NOT eligible to exchange for store credit:

  • furniture
  • toys
  • new goods
  • books
  • housewares

How To Receive A Store Credit

  1. A valid sales receipt must be presented at the time of exchange.
  2. Exchanges must be completed at the store where items were purchased.
  3. Original tags must be on merchandise.
  4. A store credit is eligible within seven days of original purchase.
  5. There is an exchange limit of $500 per customer per year.
  6. We do not offer cash refunds.


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