Goodwill’s new four-week training program offered at the Gaston County Job Connection, located at 412 South Broad Street in Gastonia, will assist individuals in quickly developing the basic knowledge and skills necessary to obtain an entry level position or better in the customer service call center industry.

The Customer Service Call Center Training Program, offered in partnership with Telerx, customer care specialists located in Kings Mountain, will provide interactive training in the best practices of enhancing customer relationships and the dynamics of customer satisfaction. The class also provides employability skills training such as resume development, interview skills, communicating effectively and work ethics.

2008 Training Class Schedule
•  January 7- February 1
•  February 18 - March 14
•  March 31- April 25
•  May 12 - June 6
•  June 23 - July 18
•  August 4-29
•  September 15 - October 10
•  October 27 - November 21

For more information, please call 704-916-1610, ext. 6002 or e-mail tracy.wilson@goodwillsp.org.